Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

We believe in AER, and we want you to feel the difference for yourself. That’s why we offer a 60-day satisfaction guarantee.

If after 60 days of consistent use and tracking your progress you don’t feel it’s helping you break the habit, just reach out. We’ll make it right.

 To start your return, you can contact us at support@breatheaer.com.

Please note that returns will need to be sent to the following address:
Fhreier von Stein 4, 99734 Nordhausen, Germany

 

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
 

You can always contact us with any return-related questions at support@breatheaer.com.

Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, email us immediately at support@breatheaer.com, and we’ll take care of it.

If you'd like a different flavor or product variation, the fastest way is to contact us and tell us about your situation and we will find the best solution to it.

If you're in the European Union, you're also entitled to cancel or return your order within 14 days, for any reason. Items must be unused, with original packaging and proof of purchase.

Once we receive and inspect your return, we’ll confirm whether your refund is approved.
If approved, you’ll be refunded to your original payment method within 10 business days.
Please note: banks and card issuers may take a few additional days to post the refund.
 

If it’s been more than 15 business days since your approval, contact us at support@breatheaer.com.